Frequently Asked Questions
Everything you need to know about releasing letters, zero-knowledge privacy, acoustic sound therapy, and sanctuary governance.
01.Is my letter or confession completely anonymous?
Yes. Solas Haven requires no account registration, email address, password, or phone number. We do not track personal IP addresses or create behavioral profiles. When you release a letter, it exists only as an anonymous star in the celestial constellation.
02.What languages can I write in?
Every language on Earth is welcomed into this sanctuary. Whether you write in English, Spanish, French, Arabic, Urdu, Japanese, Hindi, German, or your regional mother tongue, human grief and love transcend linguistic barriers.
03.What happens to my letter once released?
Your letter is assigned 3D celestial coordinates based on its emotional constellation (Grief, Love, Silent Prayer, Forgiveness, or Unsent Words). It drifts gently in the obsidian starlight alongside thousands of letters from across 195+ nations, where passersby can read it, send you light, or leave sacred prayers.
04.How does the 432Hz sound therapy work?
The sanctuary includes a procedural Web Audio acoustic bed tuned harmonically to 432Hz. Filtered through low-pass nodes, this frequency promotes parasympathetic activation (vagal relaxation), calming rapid heart rates and helping users reflect with deeper peace.
05.Can I delete or remove a letter I have posted?
Because letters are posted anonymously without accounts, you can request manual removal at any time by emailing business@zaviyanllc.com with the recipient name, exact text, and approximate release timestamp. Our human ethics desk will review and remove it within 24 hours.
06.What are 'Prayers & Whispers'?
When someone reads your star and feels touched by your story, they can offer a sacred prayer (such as a dove, candle, or white heart) or write gentle words of comfort. These prayers ascend directly into your star, increasing its celestial brightness.
07.How does content moderation protect the sanctuary?
Every letter and prayer passes through a multi-tiered ethical filter before ascending. We strictly prohibit harassment, hate speech, explicit profanity, commercial spam, and content promoting self-harm. The platform remains a peaceful sanctuary of solace.
08.Is Solas Haven free to use?
Yes, the sanctuary is 100% free and open to everyone worldwide. We believe emotional catharsis and silent prayers should never be behind a paywall.
09.How is the platform funded and maintained?
Solas Haven is maintained by Zaviyan and supported through non-intrusive, ethical contextual advertising (such as Google AdSense) and philanthropic donations, allowing the servers and audio streaming to remain completely free for individuals in need.
10.Is Solas Haven a substitute for professional mental healthcare?
No. While expressive writing provides documented emotional relief, it is not clinical psychotherapy. Anyone experiencing severe distress, acute depression, or crisis is encouraged to contact professional 24/7 lifelines (such as 988 in the US/Canada or 111 in the UK).
Have an Unanswered Question?
Our human desk responds to every inquiry with empathy and care.